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Double 'S' Enterprises seeks to be your most trusted, caring and exciting source for all your pet's needs.
As you do business with us,
we take great care in safeguarding your personal information
and in complying with all applicable Federal, Provincial, and state privacy laws,
as well as our own internal standards and best practices.
We want you to know that we value your privacy
and are committed to responsible handling of your personal information
(such as your name, physical address, e-mail address, and phone number),
and we want you to know how we handle your information.
Double 'S' Enterprises operates in direct sales at dog and cat shows and other events in the United States
and through our Internet or "web" site(s) online at www.doubles-s.com, among others (collectively, "Site" or "Sites").
References to "Double-S" in this document mean Double 'S' Enterprises,
its affiliates, subsidiaries, divisions and designees.
This Privacy Policy ("Policy") describes the information, privacy and security practices for our Sites and direct sales operations.
We understand and respect your privacy.
We provide notice of our information handling practices;
give choices about how your personal information will be used;
give the opportunity to update or change your personal information;
use information security safeguards;
limit the sharing of your personal information;
commit to complying with applicable privacy requirements;
and provide ways for you to contact us about privacy concerns.
When you participate in any of the activities described in this Policy and provide us with your personal information,
you consent to how we collect, use and handle your information as explained in this Policy.
Here we tell you what we do and do not do with the personal information you provide to us as you visit our Site(s);
purchase our products; and participate in our programs.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We may collect personal information when you:
- shop or take advantage of our products
- establish or update an account with us
- participate in a survey
- provide us with comments or suggestions
- contact our Customer Service or similar contact centers
- subscribe to our newsletters and other programs.
We may use your personal information to better assist you when you visit or contact us again
and to send you special offers for products that may be of interest to you.
We do this by print advertising, including regular mail, by e-mail, by telephone,
and with general marketing communications for product (collectively, "Marketing Communications").
You may "opt-out" of future Marketing Communications by following the instructions provided in this Policy under
Choices Regarding How Personal Information is Used and
Accessing Your Personal Information.
When shopping with us at shows, if you use a credit/debit card for your purchases,
we will collect your credit/debit card information in order to process your purchases
and may use your information to keep a history of your purchases.
We may also use your credit/debit card information to identify you as a customer
and to send you Marketing Communications;
your credit/debit card information will be used solely to process payment of your purchases.
When you return previously purchased merchandise or request a refund or exchange,
we may ask for your name, physical address, phone number, and a form of identification, such as your driver's license.
We collect this information to help prevent fraud.
Please review our Returns Policy for additional details.
When you make online purchases,
we will collect your name, physical address, phone number, e-mail address and billing/shipping information,
as well as credit card information.
This information enables us to:
- deliver products that you have ordered
- fulfill your requests
- contact you or the recipient(s) of your purchase in the event of order or delivery difficulties
- verify or respond to your inquiries
- deliver services and information about our products or Site to you.
If you make a purchase through our Site,
the personal information you provide
(for example, name, physical address, and e-mail address)
will be added to our customer database.
Our customer database may be used to send future Marketing Communications to you
unless you specifically opt-out. Note: Online purchases require use of an e-mail address to process the order.
We may share your personal information with carefully selected third-party service providers
in order to provide services to you, such as:
- fulfill orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select)
- process payments
- provide customer service
- send Marketing Communications
- monitor Site activity
- conduct surveys
- maintain our customer database
- send regular mail and e-mail
We will share your personal information with our carefully selected third-party services providers on a confidential basis.
These service providers are prohibited from using your personal information for any purpose other than providing Double-S services.
We may be required to disclose your personal information for legal reasons,
such as in response to a valid court order, subpoena, government investigation,
or as otherwise required by law.
We also reserve the right to report to law enforcement agencies any activities that we, in good faith,
believe to be unlawful.
We may release certain personal information when we believe that such release is reasonably necessary
to protect the rights, property, and safety of others and Double-S.
We may also release personal information in the event of a corporate sale, merger, reorganization,
dissolution or similar event.
We will require such parties to treat your personal information in accordance with our Privacy Policy
and to use and disclose your personal information solely for the purposes for which it was collected.
GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
Our Site(s) use Internet (or "Web" or "Website") technologies to gather navigational information about our Site
and its technical efficiencies and services, such as time to connect to our Site and download pages.
This information allows us to see which areas of our Site are most visited
and helps improve our understanding of our customers' Site experiences.
This practice also helps us improve the quality of online shopping experiences
by recognizing and delivering more of the features, services and products our visitors prefer.
In the process of gathering navigational information, non-personally identifiable information may be collected,
such as domain type, Web browser version, service provider, and IP address,
which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page.
Our Site(s) uses "cookie" technology.
A "cookie" is a small data file that a Website may send to your Web browser and store on your hard drive.
Our Site uses cookies to simulate a continuous connection;
cookies let us "remember" information about your preferences and session
and allow you to move within areas of our Site without reintroducing yourself.
No personally identifiable information is stored in these cookies.
As a convenience to you, Double-S may provide links from its Site(s) to third-party Websites.
Inclusion of these links does not imply Double-S's endorsement of other companies, their Websites, or their products and services.
This Privacy Policy does not apply to other Websites that may be accessible through our Site,
including third-party sites that promote Double-S's products.
We encourage you to read the privacy policies of those other sites and third parties
to learn how they collect and use information about you.
SECURITY OF PERSONAL INFORMATION
Double-S strives to maintain internal controls and procedures to ensure that the personal information you share with us
is handled in a safe, secure and responsible manner.
Whether you are shopping online or in our booth at a show,
we have security measures in place to help protect against loss, unauthorized access,
and alteration of the information in our control.
We will only disclose such information to employees and authorized service providers
who require such information for the purposes described in this Policy.
Our databases are protected by physical, technical, and procedural measures that
restrict information access to authorized persons in accordance with this Policy.
Although no data transmission over the Internet can be guaranteed 100% secure,
and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data,
we take reasonable precautions to prevent such unfortunate occurrences.
Our information systems are maintained behind a firewall to isolate them from access by other networks
connected to the Internet, and access to personally-identifiable information is granted
only to associates who need the information to perform a specific job.
SECURE ONLINE SHOPPING
Because your credit card security is a high priority,
we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely.
Our Site uses encryption technology, such as Secure Sockets Layer (SSL),
to protect your credit card information during data transport.
SSL encrypts ordering information such as your name, physical address, and credit card number.
To provide you with an increased level of security online,
when you register for an online account,
you may also select a password to access your personal information.
Double-S will never ask you for your password in an unsolicited communication.
CHILDREN
The safety of children is very important to us.
Consequently, Double-S does not knowingly or intentionally collect information from persons
under 13 years of age without parental consent.
If you are under 13 and wish to purchase items from our Site or wish to provide personal information,
ask a parent or guardian for assistance.
Double-S cannot prohibit minors from visiting our Site
and must rely on parents and guardians to decide which materials are appropriate for children under 13.
CHOICES REGARDING HOW PERSONAL INFORMATION IS USED
If we are currently using your personal information to send you Marketing Communications and you want to change your options,
you can "opt-out" of receiving further Marketing Communications at any time using the following directions.
You may also use these directions to change your personal information.
To "opt-out" of receiving Marketing Communications from Double-S, do one of the following:
- If you've created an account on our Site, you can access and change your personal profile information and preferences after logging into your account.
- Send an e-mail request to: custsvs@double-s.com
- Fax your request to: (479) 238-0462
- Mail your request to:
Double 'S' Enterprises
Attn: Customer Care
1024-B S. Washington St.
Siloam Springs, AR 72761
If you send us an e-mail or letter,
please be sure to include your full name, address, phone number and e-mail address
and indicate specifically what type of Marketing Communications you wish to stop receiving
along with the specific e-mail address to be removed from the mailing list.
This will ensure we identify you correctly in our systems so that we may accurately process your "opt-out" request.
Double-S will take the appropriate steps to implement your request to "opt-out".
Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails
and up to six (6) weeks for direct mail to make the requested change.
Until that change takes effect, you may still receive Marketing Communications from us,
and we apologize for any inconvenience.
Also, please note that you may still receive business-related communications such as order confirmations, product recall information, or other administrative communications.
You cannot "opt-out" of these business-related communications which are necessary to fulfill services.
CHANGES/UPDATES TO NOTICES AND POLICIES
Because our Site will continue to implement new technologies and improve the products and services we provide,
our Notices and Policies are subject to change.
We reserve the right to change or update our Notices and Policies and to modify or terminate the Site for any reason,
without notice and without liability to you or any other participating third party.
As a Site user, you are responsible for regularly reviewing our Notices and Policies in order to
remain informed of our practices and your obligations as you visit and use our Site.
Our current Notices and Policies constitute the entire agreement between you and Double-S as you use our Site
and supersedes all prior understandings or agreements, written or oral, in this regard.
MORE INFORMATION CONCERNING CHANGES TO OUR PRIVACY POLICY
If there are significant changes or additions to our Privacy Policy,
we will identify those changes below and/or in other communicative formats
to keep you informed of any new information and procedures that may change
the way we collect, use, or handle your personal information.
If we change our information handling practices or this Policy in such a way that your personal information
may be used or shared in a different manner,
we will give you the opportunity to "opt-out" of having your information used or shared in that new way.
To help you track significant changes to our Privacy Policy,
a history of those changes will be noted here, beginning with changes published after our last revision date.
Revised December 29, 2007
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